Expertise across Microsoft 365
Deep knowledge of the wider suite, from technical configuration, permissions, and governance to connected workflows and everyday use.
Modern Work & AI Adoption Strategist | Microsoft 365 & Copilot
Making Microsoft 365 work for people.
I work closely with partners and clients on Microsoft 365 and Copilot education, governance advisory, and ongoing enablement, helping people make sense of the technology and put it to work.
Deep Microsoft 365 knowledge, spanning technical configuration, governance, and the everyday user experience.
Making technical concepts clear and connecting business needs with how the platform works.
My focus
I understand Microsoft 365 from both sides: how its applications are configured and governed, and how people use them together. That breadth helps me translate between technical teams, business leaders, and employees.
Deep knowledge of the wider suite, from technical configuration, permissions, and governance to connected workflows and everyday use.
Clear explanations of complex capabilities and technical decisions, with business needs translated into guidance that IT teams and employees can use.
Advisory on responsible AI, collaboration ownership, information management, and permissions, connecting governance decisions with their impact on users.
Role-based education, executive enablement, change planning, and continued support, delivered in close partnership with clients and service partners.
Career
Today, I run Sparrow Consulting and work closely with partners and clients on education, governance advisory, and ongoing enablement. My experience includes enterprise adoption, consulting practice development, and team leadership.
Self-employed, working closely with partners and clients to drive adoption across Microsoft 365 and Copilot.
Client engagement through Sparrow Consulting, contributing to enterprise Microsoft 365 and AI adoption.
Led adoption programs and mentored the adoption and change management team.
Supported Microsoft 365 adoption through change planning, governance, and learning.
Founding member of the Technology Experience Team. Joined WBM's Operations team in 2008.
Continuing to learn
Microsoft credentials across AI strategy, Copilot administration, and the foundations of the platform.
Additional professional development
Microsoft Service Adoption Specialist
Microsoft Customer Immersion Experience (CIE) Facilitator
Microsoft 365 & AI
Microsoft 365 Copilot, Copilot Chat, agents, Teams, SharePoint, OneDrive, Outlook, Planner, Lists, Forms, and Loop
Employee experience
Viva Engage, Viva Learning, Viva Connections, Microsoft Places, and Microsoft 365 learning pathways
Automation
Power Automate, Power Apps, Cowork, and ChatGPT Codex
Insights
Adoption Score, Usage Reporting, and AI Insights
Let’s connect
Work with me through Sparrow Consulting for Microsoft 365 and Copilot education, governance advisory, and ongoing enablement.